May 11, 2022
In Business Forum
Returns lead to low profit Industry Email List margins, are time-consuming, affect conversion rates and affect customer satisfaction – for good or bad. Half of Dutch consumers (47%) indicate that they find returns a lot of hassle. With an Industry Email List effective return policy, you spend less time processing returns. And by organizing the return process optimally, you have more insights into returns, both as an online retailer and as a Industry Email List consumer. 86% pre-read the return policy Did you know that 86% of consumers regularly check the returns policy before placing an order. So make sure that the returns Industry Email List information page is easy for visitors to find. Is a return policy missing or is it not clearly visible to the consumer? Then that is a reason for 66% of consumers not to proceed with an order and to leave the webshop with an empty shopping cart. The lack of a clear return policy thus becomes a Industry Email List missed sales opportunity for online retailers. Three quarters of consumers say they order Industry Email List more often if online stores offer free returns and 71% say they are more likely to switch to an order if web shops provide a simple and fast way of returning. Also read: Process return Industry Email List packages? That can be done more efficiently & sustainably The most important aspects of the return policy for Dutch online shoppers are the costs (64%), providing a return label (60%) and information about when they can expect their money back (48%). 6 tips for the ideal return policy A return policy Industry Email List is therefore essential to convince consumers. But what does the consumer want to see to Industry Email List be convinced? 1. (Almost) free returns It's no surprise that consumers love the word "free." Even when it comes to returns, consumers prefer to see the retailer pay for these costs and arrange everything.